Dispatch Policy
Conditions and delivery times
|
Type of Transport |
Orders Released Until |
Dispatch Service Policy |
|
Remarks |
|
Warehouse Delivery / Customer Pickup |
16:30 pm |
Luego de este horario se confirma tiempos dependiendo del volumen. |
|
Delivery time for each order will be reported to the commercial area and the transaction initiator. |
|
Own Transport – Local Destinations |
16:00 pm |
Delivery within one business day – Orders released after this time will be scheduled for dispatch on the next business day. |
|
Once the sales order is released, the shipment will be coordinated for the next business day. Base amount table applies. *Venta mínima $150 |
|
Own Transport – Provincial Destinations |
15:00 pm |
Delivery within one business day – Orders released after this time will be scheduled for dispatch on the next business day. Destinations requiring over 10 hours by car will take two business days. |
|
Once the sales order is released, the shipment will be coordinated for the next business day. Base amount table applies. Base amount table applies. |
|
Couriers – Provincial Destinations |
13:00 am |
Same-day shipment – Orders released after this time will have shipping times confirmed depending on the volume. |
|
Dispatch to the courier will be coordinated for the same day; freight is cash on delivery. |
|
Established Couriers – Provincial Destinations |
13:00 am (Tramaco – – Rio Guayas – Avantelogistic) 14:30 pm Trans Mora Castro |
Delivery within one business day to major, secondary, and special cities according to the courier's schedule. Orders over 150 kg must be coordinated with Logistics. Orders over 150 kg must be coordinated with Logistics. |
|
According to the courier's delivery frequency schedule, the cost must not exceed 3% of the sale. If this percentage is exceeded, approval from Sales Management is required, up to a maximum of 5%. |
|
Transfers Between Warehouses |
16:00 pm |
Delivery within one business day. |
|
Once the transfer order (ST – S5) is released, dispatch with own transport will be coordinated for the next business day. |
Note: Any consolidation requirement for deliveries outside these hours must be coordinated in
advance with the corresponding sales advisor to review scheduling and dispatch.
To install this Web App in your iPhone/iPad press 
and then Add to Home Screen.
